Welcome to our Warranty Page.
We want you to be really, really happy.
At Saramonic USA, we pride ourselves on offering the very best products in our category and will bend over backwards to make sure you are totally thrilled with your new purchase. In order to ensure that, we need you to register your products. Don’t worry. It takes no more than two minutes (and that’s if you’re a slow typer.)
You should register any of the products you have bought from us. Simply click the Register button below.
A reminder: Please be sure to keep your original Bill of Sale in a safe place. You will need to submit it with any request for Warranty Service.
If you’re visiting this page and you live in another country
If you bought your product from a Dealer in the U.S. but you reside in another country, please know that we will happily service your product but you will be responsible for shipping charges to and from our U.S.-based service facility. Thank you for understanding and remember to support your local dealer.
Saramonic Limited Warranty
Mamiya America Corporation d/b/a Mac Group (“MAC Group”) provides a one-year warranty under normal use and lifelong maintenance from the date you purchase this product (“Product”). MAC Group will repair or replace the Product under the warranty for free during the one-year period, but customers should pay for shipping and insurance charges for returning the Product to MAC Group. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty only applies where a defect has arisen, wholly or substantially, as result of faulty manufacturing, parts or workmanship during the warranty period. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product or negligence.
There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall MAC Group be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.